Privacy Policy – Fremantle Chocolate
Last updated: 10 September 2026
At Fremantle Chocolate, we respect your privacy and commit to protecting the personal information you provide.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, place an order, contact us, create an account, apply for a wholesale account or otherwise interact with Fremantle Chocolate.
Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Information We Collect
The personal information we collect depends on how you interact with us.
This may include your name, email address, telephone number, billing and delivery address, account details, order and purchase history, correspondence with us and information you provide through contact forms or enquiries.
When you apply for a wholesale account, we may also collect business information such as your business name, ABN, business address, contact details, trade or credit information and information provided in the credit application or personal guarantee documentation.
When you use our website, we may also automatically collect certain technical information, such as your IP address, browser type, device information, pages visited, and website usage information.
How We Collect Personal Information
We generally collect personal information directly from you when you place an order through our website, create an account, complete a wholesale application, contact us by telephone or email, submit an online form, visit our retail store, subscribe to marketing communications or otherwise provide information to us.
We may also receive information from service providers involved in processing orders, payments, deliveries, website services or other business functions.
How We Use Your Information
We may use personal information to process and fulfil orders, arrange delivery or collection, manage customer and wholesale accounts, assess wholesale applications, respond to enquiries, provide customer service, process payments, communicate about orders and accounts, maintain business records and improve our products, services and website.
We may also use your information to send you information about products, promotions or offers where you have consented to receive these communications or where otherwise permitted by law. You may unsubscribe from marketing communications at any time.
We will not use your personal information for an unrelated purpose unless you consent or the law permits or requires it.
Online Orders and Payments
When you purchase from Fremantle Chocolate, we collect the information necessary to process and fulfil your order.
We may process payments through third-party payment providers. When this occurs, the relevant payment provider handles payment information in accordance with its own privacy and security practices.
We do not require more payment information than is reasonably necessary to process your transaction.
Disclosure of Personal Information
We may disclose personal information to trusted third parties where reasonably necessary to operate our business.
These may include delivery and courier providers, payment processors, website hosting and technology providers, email and communication services, accounting or professional advisers, analytics providers and other service providers assisting us with our business operations.
We may also disclose information where required or authorised by Australian law.
We require service providers to handle information appropriately and only for the purposes for which it has been provided.
Overseas Service Providers
Some third-party technology, hosting, analytics, payment or communication providers we use may store or process information outside Australia.
The countries involved may vary by service provider. Where the Privacy Act requires us to do so, we take reasonable steps to ensure personal information disclosed overseas is handled appropriately.
Cookies and Website Analytics
Our website may use cookies and similar technologies to help the website function properly, remember preferences, understand how visitors use the site and improve the customer experience.
Third-party services that provide website analytics or other functionality may also use cookies.
You can control or disable cookies through your browser settings. Disabling some cookies may affect the way certain parts of our website operate.
Keeping Your Information Secure
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
We use appropriate administrative, technical and physical safeguards for the information we hold. However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
We retain personal information only for as long as it is reasonably required for our business, accounting, legal and regulatory purposes. Information that is no longer required may be securely destroyed or de-identified where appropriate.
Accessing or Correcting Your Information
You may contact us if you would like to access personal information we hold about you or believe that data is inaccurate, incomplete or out of date.
We will take reasonable steps to respond to access and correction requests in accordance with applicable privacy laws.
We may need to verify your identity before providing access to personal information.
Data Breaches
If we become aware of a data breach involving personal information, we will investigate it and take appropriate steps to contain and manage the breach.
Where required under the Notifiable Data Breaches scheme, we will notify affected individuals and the Office of the Australian Information Commissioner.
Privacy Complaints
If you have a concern or complaint about how Fremantle Chocolate has handled your personal information, please contact us using the details below.
We will review your complaint and aim to respond within a reasonable timeframe.
If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC).
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, technology or legal requirements.
We will publish the current version on our website with the date it was last updated.
Contact Us
For questions, access or correction requests, or privacy complaints, please contact:
Fremantle Chocolate
20/8 Sustainable Avenue
Bibra Lake, WA 6163
Email: [email protected]
Phone: (08) 9418 1666
