Frequently Asked Questions
Do you have a question? You may find the answer below. If there’s anything else you’d like to know, please get in touch with our friendly team—we’re always delighted to help.
How and when will I receive my chocolate?
We know waiting for chocolate is the hardest part!
Orders placed before 10:00 am Monday to Thursday will generally be dispatched the same business day, subject to stock and production (excluding public holidays).
Orders placed after 10:00 am or from Friday to Sunday are generally processed the following business day.
Once dispatched, delivery usually takes approximately 1–5 business days, depending on your location.
If you’d like an estimated delivery time for your postcode, please contact us, and we’ll be happy to help.
For more information, see our Shipping & Delivery Policy.
Can You Ship My Order Overseas?
Not at this stage.
Because chocolate is temperature-sensitive and we want it to arrive in the best possible condition, we currently only deliver within Australia.
Will My Chocolates Survive Warm Weather?
We take extra care when sending chocolate during warmer weather.
Where appropriate, we use protective packaging and ice packs to help keep your chocolate in excellent condition during transit.
During periods of extreme heat, we may delay dispatch if we believe the weather could significantly affect your order’s quality.
We also recommend choosing a delivery address where someone can receive the parcel or providing a secure, shaded delivery location away from direct sunlight.
Once your chocolate arrives, please store it in a cool, dry place, ideally below 18°C, away from humidity, direct sunlight, and strong odours.
Does Fremantle Chocolate Contain Dairy?
Many of our chocolate products contain milk or other dairy ingredients.
If you have a dairy allergy or intolerance, please carefully check the ingredient and allergen information on the individual product before consuming it.
If you’re unsure about a particular product, please contact us before purchasing.
Does Fremantle Chocolate Contain Nuts?
Some of our products contain peanuts, tree nuts, or nut ingredients, and we manufacture them in an environment where we handle nuts.
If you have a nut allergy, please check the allergen information on the product packaging carefully and contact us with any concerns before purchasing or consuming our products.
Is Fremantle Chocolate Gluten-Free?
We manufacture a wide range of products in the same facility and cannot guarantee that they are completely free from gluten or cross-contact.
If you have coeliac disease, a gluten allergy, or another serious dietary requirement, we recommend checking the individual product information and contacting us before purchasing.
Are Fremantle Chocolate Products Vegan?
Most of our products are not vegan; however, we do have a small selection of 72% dark chocolate products that may suit customers looking for dairy-free or vegan-friendly options.
Ingredients vary between products, so please check the individual product label before purchasing or consuming.
If you have a serious allergy or dietary requirement, please contact us before ordering so we can provide you with the most appropriate product information.
What If I Change My Mind?
Because our chocolates, fudge, and confectionery are food products, we do not offer refunds or exchanges simply for a change of mind.
Many of our products are also handmade fresh, and some are made specifically for an order, so please check your selections carefully before completing your purchase.
This does not affect your rights under the Australian Consumer Law if there is a genuine problem with your product.
Please refer to our Refunds & Returns Policy for full details.
What If There Is a Problem With My Order?
We want you to be delighted with your Fremantle Chocolate order, so if something isn’t right, please let us know.
If your order arrives damaged, melted, faulty, incomplete or otherwise not as expected, please contact us as soon as reasonably possible.
We recommend that you contact us within five (5) business days of receiving your order, as this helps us to investigate and resolve delivery or product issues quickly.
Where possible, please include your order number and photographs of the product and packaging.
This requested five-business-day timeframe does not limit any rights you may have under the Australian Consumer Law.
What If I Receive the Wrong Product or Something Is Missing?
Sorry about that — please contact us as soon as possible, and we’ll help get it sorted.
We recommend letting us know within five (5) business days of receiving your order and providing your order number and details of the incorrect or missing item.
Depending on the circumstances, we may arrange a replacement, supply the missing product, provide a refund or offer another appropriate remedy.
How Long Does Fremantle Chocolate Stay Fresh?
For the best quality, please enjoy your chocolates by the best-before date shown on the packaging.
Once opened, store your chocolate carefully and enjoy it as soon as possible.
Chocolate is best stored in a cool, dry place below approximately 18°C, away from direct sunlight, humidity and strong odours.
Can I Order Fremantle Chocolate for a Wedding or Special Event?
Absolutely!
Our handcrafted chocolates make a beautiful addition to weddings, engagements, birthdays, celebrations and other special occasions.
We can help with a range of options depending on your requirements, quantities and budget.
Contact our team with your event details, and we’ll be delighted to discuss the possibilities.
Do You Offer Corporate Gifts?
Yes! We love creating chocolate gifts for businesses.
Whether you’re seeking gifts for clients, staff, conferences, events, settlement gifts or something special featuring your company branding,
we can help create an option to suit your needs and budget.
For larger or customised orders, we recommend contacting us as early as possible, as our products are handmade and personalised orders may require additional production time.
Can I Buy Fremantle Chocolate Wholesale?
Yes.
We supply Fremantle Chocolate products to retailers and businesses throughout Western Australia and interstate.
If you’re interested in becoming a wholesale customer, please contact our team for information about our wholesale range, pricing and account application process.
Can I Visit Fremantle Chocolate?
Yes—we’d love to see you!
Visit our Bibra Lake factory shop to explore our range of handmade chocolates and confectionery.
You can also see where the magic happens through our factory viewing window and, depending on availability, enjoy a sample while you browse.
Fremantle Chocolate Pty Ltd
Unit 20, 8 Sustainable Avenue
Bibra Lake, WA 6163
Phone: (08) 9418 1666
Email: [email protected]
Still Have a Question?
We’re always here to help.
Contact the Fremantle Chocolate team, and we’ll do our best to answer any questions about our products, ingredients, orders, delivery, corporate gifts or wholesale range.
And please remember to follow us on Instagram for new products, chocolate creations, special offers and a peek behind the scenes at Fremantle Chocolate.
